Our Warranty

We warranty our work against cracking or peeling from the date of completion for five (5) years or two (2) service calls, whichever comes first. If fixtures do require a touch-up and fall within the limits of this warranty, all work and material will be supplied at no cost to you.

Please use non-abrasive cleaners such as Scrubbing Bubbles, Lysol Tub & Tile, Mr. Clean Eraser or Dawn Dish Soap. This will protect your new finish.

Supertubs, LLC is not responsible for dust particles that may fall into the tub while the new finish is drying and is not responsible for any damage caused by the removal of tape by the property owner. However, all possible precautions will be taken to prevent this from happening.

Warranty Limitations:

  • Suction-cup bath mats, pillows, soap dishes or similar may not  be used on the tub. Supertubs offers an anti-slip surface as a viable alternate.
  • Customers may not use Comet, Ajax, Soft Scrub, Kaboom or other abrasive cleaners, acids, toilet bowl cleaners or any product not designed specifically for cleaning your newly refinished bathtub. A comprehensive list of appropriate cleaners will be provided by Supertubs, LLC.
  • Customers may not use scrubbing sponges, steel wool, sandpaper or other gritty object to clean the tub.
  • The tub may not used within 18 hours after the refinishing process is completed.
  • Customer may not use tools, ladders or other heavy objects in the tub.
  • Heavy objects may not be  dropped on the tub, or knocked against it.
  • Customer may not attempt to repair any issues. Any such attempts will void the warranty. Please contact us first with any concerns.

Customers’ Bill of Rights

At Supertubs, customer service is our utmost priority. Therefore, we have developed a “Customers’ Bill of Rights”, so our valued customers can know how they should expect to be treated.

  • No Surprise Project Cost: You, the customer, has a right to know what the project cost will be, with no hidden surprises upon completion.
  • Real Project Time Frames: You, the customer, has a right to know the realistic time frame of a project, from start to finish.
  • Experienced Technicians: You, the customer, has a right to expect the field technician doing the project will be highly experienced and skilled.
  • Quality Materials & Equipment: You, the customer, has a right to know that only the finest, most advanced materials and equipment will be used on your project.
  • Valued Customer Input: You, the customer, has a right to know that you are free to express your thoughts, concerns, and questions at any point of the process.
  • We Value Your Home Too: You, the customer, has a right to know that your home will be treated with the utmost care and cleanliness at every point of the project process.
  • In Home Appointments: You, the customer, has the right to know who will be in your home, what time they will arrive, and what time they will depart.
  • Secure Home, Family, Pets: You, the customer, has the right to know your home, your family, and your pets will be safe and secure during all phases of the project.
  • 24-Hour Response: You, the customer, has the right to expect a reply to any and all correspondence within 24 hours.
  • Honest Quotes: You, the customer, has the right to expect honesty and integrity in all work that we quote. Supertubs will only recommend work that benefits you, the customer.